Shipping Policy

Thank you for shopping with Construction Partners, Inc. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy for information about order processing, shipping methods, delivery estimates, and shipment issues.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day.

• Processing times may be longer during holidays, promotional events, or periods of high order volume.

• Orders requiring additional payment verification or shipping information confirmation may take longer to process.

You will receive an order confirmation email after placing your order.

2. Shipping Methods and Delivery Estimates

We offer shipping options based on product availability and the delivery destination.

Our estimated delivery times are:

• Standard Shipping: 5–10 business days.

• Expedited Shipping: 3–7 business days, where available.

Delivery estimates begin after an order has been processed and shipped.

Because our products include larger furniture items such as dining tables, kitchen islands, buffet cabinets, and sideboards, certain shipments may require special handling or additional transit time.

Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, selected shipping method, and order details.

All applicable shipping charges will be displayed before you complete your purchase.

If a free shipping promotion is available, its eligibility requirements will be clearly stated on our website.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking information to become active after the shipping notification is sent.

You can use the tracking number in your email to monitor your shipment.

For large furniture orders, tracking updates may vary depending on the carrier and delivery service.

5. Shipping Address Accuracy

Please ensure that your shipping address, contact number, and other delivery information are accurate and complete when placing your order.

If you need to make changes to your shipping information, please contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or shipped.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers, except where required by applicable law.

6. Large Furniture Deliveries

Some products, including dining tables, kitchen islands, buffet cabinets, and sideboards, may be large or heavy and require special shipping arrangements.

Please keep the following in mind:

• Certain furniture items may be delivered in multiple packages.

• Multiple packages may arrive at different times.

• Delivery services may vary depending on the product size and destination.

• Customers should ensure that the delivery location is accessible for the shipment.

Unless specifically stated at checkout, standard delivery does not include furniture assembly, installation, or placement inside the home.

Please review the product details and delivery information before placing your order.

7. Delayed or Lost Shipments

Although we work with shipping carriers to deliver orders within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

We will help review the shipment status and assist with the next appropriate steps.

If your tracking information shows that a package has been delivered but you cannot locate it, please check around your property, mailbox, building reception, or with household members and neighbors before contacting us.

8. Damaged or Incorrect Items

Please inspect your furniture and packaging upon delivery.

If your dining table, kitchen island, buffet cabinet, or sideboard arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos of the affected item.

• Photos of the shipping packaging and label, if available.

After reviewing your request, we will work toward an appropriate resolution, which may include replacement parts, a replacement product, or a refund, depending on the circumstances.

Please retain the original packaging until the issue has been resolved.

9. Multiple Packages and Partial Shipments

Depending on product availability, warehouse location, or shipping requirements, items from one order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

Please allow additional time for all packages to arrive.

Unless otherwise disclosed and agreed to at checkout, split shipments will not result in additional shipping charges.

10. International Shipping and Customs

If international shipping is available for your destination, customs duties, import taxes, and other applicable fees may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs inspections and clearance procedures may also affect delivery times.

11. Contact Information

If you have any questions about shipping, delivery estimates, tracking information, or damaged shipments, please contact us:

Business Name: Construction Partners, Inc.

Email: [email protected]

Business Address:
290 Healthwest Dr., Suite 2, Dothan, AL 36303, United States

Website: https://f0vhta-gw.myshopify.com/

Thank you for choosing Construction Partners, Inc. We appreciate your business!