Return and Refund Policy

At Construction Partners, Inc., we want you to be satisfied with your purchase. We offer dining tables, kitchen islands, buffet cabinets, sideboards, and other home furniture. Please review our return and refund policy before placing an order.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging, including all hardware, accessories, and components.

• The product must not have been assembled, modified, or damaged after delivery.

• Proof of purchase or an order confirmation must be provided.

Furniture that has been assembled, installed, or used may not be eligible for a return unless it is defective, damaged, or incorrect.

2. Non-Returnable Items

The following items may not be eligible for return:

• Furniture that has been assembled or modified.

• Items showing signs of use, scratches, stains, or damage caused by improper handling.

• Products returned without essential components, hardware, or original packaging, unless the return is due to our error or a product defect.

• Clearance or final sale items where the non-returnable condition was clearly disclosed before purchase.

• Custom-made or personalized furniture, unless defective or otherwise required by applicable law.

Nothing in this policy limits your rights under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your furniture upon delivery.

If your dining table, kitchen island, buffet cabinet, or sideboard arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• A description of the damage or problem.

• Clear photos or videos of the affected furniture.

• Photos of the outer packaging and shipping label, if available.

After reviewing your request, we may offer a replacement, replacement parts, repair assistance, refund, or another appropriate resolution depending on the circumstances.

Please keep the original packaging until your issue has been resolved.

4. How to Request a Return

To start a return, please email us at:

[email protected]

Use the subject line: Return Request – [Your Order Number]

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Supporting photos, if relevant.

Our customer service team will review your request and provide return authorization and instructions if the return is approved.

Please do not ship any furniture back before receiving return authorization.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

• Change of mind: Customers are responsible for the return shipping costs and any applicable handling fees disclosed before the return is arranged.

• Damaged, defective, or incorrect items: We will cover reasonable return shipping costs or arrange another appropriate solution when the issue is confirmed to be our responsibility.

• Our shipping or fulfillment error: We will work with you to resolve the issue without charging you for the correction.

Because furniture can be large or heavy, return shipping arrangements may require special handling. We will provide instructions before the item is returned.

Original shipping charges are generally non-refundable unless required by law or the return is due to our error.

6. Refund Process

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to process and display the refund.

If your refund has not appeared after the applicable processing period, please contact your payment provider or email us for assistance.

7. Exchanges and Replacement Parts

If your furniture arrives with missing, defective, or damaged components, please contact us with your order number and photos of the affected parts.

Where appropriate, we may provide replacement hardware, replacement parts, or an exchange for the affected item, subject to product availability.

If a replacement is not available, we will discuss an appropriate alternative resolution with you.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We can generally process cancellation requests only before an order has entered fulfillment or been shipped.

Once an order has been shipped, it will be subject to the return procedure outlined in this policy.

If a cancellation is approved after payment has been collected, any applicable refund will be issued to the original payment method.

9. Contact Information

If you have any questions about returns, refunds, exchanges, or damaged furniture, please contact us:

Business Name: Construction Partners, Inc.

Email: [email protected]

Business Address:
290 Healthwest Dr., Suite 2, Dothan, AL 36303, United States

Website: https://f0vhta-gw.myshopify.com/

We appreciate your business and thank you for shopping with us!